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A Twenty -four Hour Service 

• A Voluntary Non-profit Hospital 

• Serving : Medical, Surgical and Obstetrical Patients 

• Purpose: Better health for our communities 

• Capacity: 148 adult beds, 25 bassinets 

• Incorporated: November 26, 1900 

Hospital and School of Nursing 
opened March, 1903 

The Faulkner Hospital 
1153 centre street 
jamaica plain, boston 30 

This Is Your Hospital 

The Faulkner Hospital was founded by Dr. George 
Faulkner of Jamaica Plain and his wife, Abby Adams 
Faulkner. It stands as a memorial to Mary, their 
daughter, who died at the age of 37 years. 

The Faulkner is your Hospital. You have probably 
contributed to its upkeep in some way. Now it stands 
ready to serve you. 

It functions under a Corporation and a Board of 
Trustees who serve without remuneration. 

Help Us To Help You 

Most hospitals today are faced with serious person- 
nel shortages. The Faulkner Hospital is no exception. 
In order to give you good patient care and oppor- 
tunities for convenient contact with your visitors, the 
Hospital has established a few simple but necessary 
regulations. By observing them, you and your friends 
will help us to give you even better patient care. 

We appreciate receiving suggestions that may help 
us to improve our service and correct any sources of 
annoyance to you. 

Your Arrival 

Patients are admitted through their own private 
physicians who must be members of the Medical Staff 
of The Faulkner Hospital. 

On the day you are to be admitted, report, if at all 
possible, at the Hospital between 1 p.m. and 2 p.m. 
Later arrival does not allow adequate time in the 
laboratories, nursing and dietary departments for proper 
attention to your needs. 

It is suggested that you bring your own nightgowns 
or pajamas, dressing gown, slippers and toilet articles. 

Patients who have no private physician or patients 
whose private physician is not a staff member are 
given their choice of a Faulkner staff physician or are 
placed under the supervision of the doctor who is on 
ward service at the time. 

We Meet You Like This 

When you come to the Hospital enter the main 
building. You will be greeted by a friendly hostess 
who will take your name and the name of your doc- 
tor. You will then be taken to the Admitting Office 
and asked a few necessary questions, if your physical 
condition permits . A member of the nursing staff will 
then take you directly to your room. Remember, these 
are all friendly people, anxious to make you feel at 
home and help you get well. 

These People Are Interested In You 

Doctors on the medical staff are men of high 
standing, professionally and ethically. 

The resident physicians and interns are graduates of 
approved medical schools, continuing their medical 

educations in this Hospital. They are well qualified 
to care for you under the direction of your own doctor. 

The Head Nurse is in charge of the floor to which 
you are admitted. She is responsible for your nursing 
care and service. The Director of Nursing, Assistant 
Director of Nursing and the Nursing Supervisor visit 
patients frequently. Their visit is to give you an 
opportunity to tell them of any way in which your 
care may be improved. 

There are other members of the nursing team with 
whom you will come in contact. The general duty 
nurses are graduates of approved schools of nursing. 
Their time is divided amongst several patients. How- 
ever, they will assist you in every possible way. If 
you should have a "special" nurse she, of course, will 
have complete charge of your nursing care during her 
hours on duty. 

The student nurses have been selected because of 
their special qualifications for the nursing profession. 
You will find their fresh enthusiasm and interest both 
comforting and inspiring. 

Suggestion : Please do not take advantage of their 
willingness to serve by asking them to do unnecessary 
tasks. They must have time daily for many hours of 

The Hospital Aides, Ward Aides, Orderlies and 
Volunteers are also carefully selected and have re- 
ceived special training for their jobs. 

All personnel work together as a team for the better 
care of the patient. 

So Are These 

There are many people behind the scenes with whom 
you will not come in contact. None the less, they are 
working for your comfort. They are the chefs, the 
bakers, the dietary men and women; the housekeeper, 
the seamstress, the maids and porters; the laundry 
manager, the laundry men and women; the engineers, 
carpenters, firemen, painters and electricians; the 
record librarian and record clerks; the pharmacists; 
the switchboard operators, and many others. You 
probably will meet at least one member of the labor- 
atory, x-ray, dietary and accounting departments. 

You see, a hospital is a small world of its own but 
a world that is working for you; every day and every 
night, twenty-four hours, 365 days a year. Our 
concern is not only your physical care, but your 
personal satisfaction in your total care. 

Should You Have An Accident 

If you are unfortunate enough to meet with an 
accident of any kind and are brought to The Faulkner 
by relatives, friends, a good Samaritan or the police, 
you will be taken to the Emergency Room and looked 
after. If you have a family doctor who is on the 
medical staff of this Hospital he will be contacted at 
once. If you do not have a family doctor the names 
of several staff members will be suggested to you for 
your own choice or you may wish to have the staff 
physician on service at the time you are admitted. 

A member of the resident medical staff is on hand to 
take care of you until your doctor arrives. 

Sometimes it may be necessary, for the patient's 
welfare, that the Hospital recommend transfer to a 
special service Hospital — especially in cases of eye 
injuries and when very young children are concerned. 
The Faulkner does not have a pediatric service. 

Jewelry Is Beautiful But — 

It is urged that valuables not be brought to the 
Hospital. In the event they are, the Admitting Officer 
will deposit them in the safe provided for this purpose. 
Unless this is done the Hospital cannot be held re- 
sponsible. Caution: If you have dentures tell the 
nurse. She will provide a suitable container. 

Your Health Is Worth It 

It may be necessary for the Hospital to ask questions 
of a personal nature with reference to financial ar- 
rangements. Only by asking such questions can we 
help you choose the most suitable accommodations. 
A private room, naturally, costs more than a semi- 

A deposit of $100.00 is required on or before the 
day of admission. If you carry Blue Cross a deposit 
of $50.00 is requested. Please bring your Blue Cross 
identification card with you. Blue Cross credit will be 
allowed after approval of benefits has been received 
from Blue Cross. 

If you carry any other form of hospitalization in- 
surance, payment should be made to the Hospital in 
the usual way. A duplicate bill may then be obtained 
from the Hospital and reimbursement to you made by 
the insurance company, unless assignment of payment 
to the Hospital through the insurance company has 
been made. 

During your stay in the Hospital a detailed bill will 
be rendered every seven days. Payment is expected on 
a weekly basis. If you have any question or misunder- 
standing about your bill, notify the Accounting Office 
immediately. Final bills are rendered at the time of 
discharge and effort is made to include all charges for 
special services. Occasionally, however, special 
services may be rendered for the patient just prior to 
discharge and too late for inclusion in the final bill. 
To cover such instances, a bill will be mailed to you 
as soon as it is ready. Checks should be made payable 
to The Faulkner Hospital. 

The Cashier's Office is open from 9 a.m. to 5 p.m. 
Sundays and holidays it is open from 9 a.m. to 12 
noon. Please arrange to settle your account during 
these hours. 

Hospital charges are enclosed in this brochure on 
a separate sheet. The day of admission and the day 
of discharge are counted as only one day if you leave 
before 11 a.m. 

Doctors' and "special" nurses' charges are not in- 
cluded in the Hospital bill. You will receive separate 
bills from your physicians and "special" nurses. 

Our Blood Bank Protects You 

The Blood Bank provides a twenty-four hour service 
whereby patients may, if necessary, receive lifesaving 
transfusions. In order to keep this essential service 
functioning for you, we must depend on your relatives 
and friends for replacement of blood used. 

Blood is taken from donors on Mondays and 
Thursdays, 4-6 p.m. Persons wishing to donate blood 
should call J Amaica 4-3200, ask for ' 4 Blood Bank" and 
make an appointment. Persons between the ages of 
18 and 60, if in good health, should feel no hesitancy 
in acting as donors. Those under 21, if unmarried, are 
requested to bring a letter of consent from parent or 

Donors should not take any alcohol or food during 
the preceding four hours . If food is felt to be necessary 
dry toast, orange juice, tea or coffee without cream, 
are recommended. 

Your Donors Protect Your Pocketbook 

There is no charge for the blood when it is re-placed. 
Blood replacement requires two donors per transfusion 
In order to function properly, the bank must have on 
hand a sufficient amount of blood of the proper types 
to supply emergency needs. For instance, you or a 
relative or friend, might require a transfusion in the 
middle of the night or on the operating table. Also, 
some patients are unable to find donors, and the blood 
they use is never replaced. The Bank keeps a record 

on replacements for each patient. Replacements may 
be made at any time with adjustment of hospital 
charges accordingly. 

The charge for each transfusion, if no donors are 
provided, is $40.00; if one donor is provided the 
charge is $16.00; if two donors there is only a $7.50 
administration fee. 

Your Visitors Can Help You 

Visiting hours for patients' families and friends 
have been lengthened and the plan has worked out to 
the mutual benefit of all. 

Medical and Surgical 

Private Rooms 11 a.m. to 8 p.m. 

Semi Private and Ward 2 p.m. to 8 p.m. 


Private Rooms 11 a.m. to 12 noon 

3 p.m. to 8 P.M. 

Semi Private Rooms 3 p.m. to 4 p.m. 

7 p.m. to 8 P.M. 

The Hospital suggests that visits be limited to 
fifteen or twenty minutes at a time. This protects 
you, the patient, and you will look forward to the 
next visit, with pleasant anticipation. 

In order to conserve your strength we suggest that 
you have not more than two visitors at a time. 

As a precaution against infection, children under 
fourteen should not visit in the Hospital. 

Visitors may be able to render many small services 
for you but are asked to do so only under the direction 
of a nurse. 

If you are a surgical patient you should have only 
the nearest relative visit on the day of operation. 
Obstetrical patients should have only the husband 
and next nearest relative visit during the first two 

With the more liberal visiting hours the professiona] 
staff may find it necessary to ask visitors to leave your 
room while special treatments or medications are 
given. We are sure they will be glad to cooperate. 

Visitors are not permitted to visit the operating 
or the delivery rooms. 

Visitors may purchase refreshments in the Cafeteria 
during the following hours : 

Weekdays Sundays and Holidays 
Breakfast 7 -8:30 a.m. 7-8:30 a.m. 

Coffee 10:15-10:35 a.m. none 

Lunch 11:30- 1:00 p.m. 12-1:00 p.m. 

Dinner 4:30- 6:00 p.m. 5-6:00 p.m. 

For Your Spiritual Comfort 

A clergyman of your own choice will be contacted 
by the Head Nurse if you make known your wish. If 
you are a stranger in Boston we will get in touch with 
a clergyman of your own faith, at your request. 

When You Telephone 

If you have a private phone we ask your cooperation 
in limiting the length of incoming and outgoing calls. 
By doing so you help maintain efficient switchboard 
service. Incoming calls for patients after 9 p.m. are 
not encouraged. Local calls are charged at the rate 
oflj? cents each. Pay stations are conveniently located 
for the use of ambulant patients and visitors. Your 
Head Nurse will direct you. 

We regret that operators cannot accept messages for 
delivery to patients and visitors. If they were to do 
so it would require the full time of one operator. 
Operators will gladly give reports on patients' con- 
ditions according to instructions received daily from 
the Nursing Department. 

Your Audio and Visual Pleasure 

In consideration of the very ill, the Hospital has 
provided an individual Pillow Radio Service. This is 
a coin radio; one dime gives one full hour of operation, 
whether used all at once or intermittently. We, 
therefore, request that patients refrain from bringing 
loud speaker radios to the Hospital. 

Please ask the permission of the Director before 
bringing Television sets to the Hospital. All sets 
must be inspected by the Hospital's engineer before 
being put into use. 

Want a Good Book? 

Free library service, sponsored by The Faulkner 
Hospital Aid and staffed by Volunteers, will be 
brought to your room each Wednesday. The librarian 
will help you find the type of literature in which you 
are interested. 

Need a Shave? 

A visiting barber comes to the Hospital twice a 
week — Wednesday and Sunday mornings. Advise 
the Head Nurse of your needs in advance of these days. 

You May Need a Notary 

A Notary Public is on duty during regular business 
hours. There is no charge for this service. 

Do You Wish A Newspaper? 

Newsboys deliver the Boston papers morning and 
night. You pay the boy direct. 

How About Reading Our Paper Too? 

Ask for your copy of the Hospital's newsletter, 
The Faulkner Herald. We are sure you will find it 
interesting reading. You also might like a copy of the 
Hospital's Annual Report. If so, please ask for it. 

Forget Your Toothbrush? 

The gift shop is located to the left of the main foyer 
as you enter the Hospital. It is sponsored by the 
Nurses' Alumnae Association. You will find an at- 
tractive array of toilet articles, cosmetics, greetings 
cards and gifts, as well as candy and magazines. 
Personalized flower service for all occasions is a 

Your New Baby's Picture 

If you are one of our new mothers, it is fun to have 
your baby's picture taken right here in the Hospital. 
The camera is set up in the nursery — the nurse is the 
photographer. Your baby will never be younger! 
Ask your Head Nurse about this Women's Auxiliary 

What About Your Mail? 

Incoming mail is delivered throughout the Hospital 
once daily — in the late morning. 

There is a government mailbox for outgoing mail 
in the front foyer. Mail is collected during the week 
at 9 a.m., 6 p.m. and 9:30 p.m. Last collection on 
Saturdays, Sundays and holidays is at 5 p.m. 

Your Big Day — Home-Going 

Your doctor wilJ arrange for your discharge between 
10 and 11 o'clock in the morning. Plan to have a 

relative or friend accompany you. We do not like to 
have you leave the Hospital alone. If you need 
transportation consult your Head Nurse. 

When You Feel Better Why Not Volunteer? 

After you have been home for a while and are 
feeling well again you may wish to keep in touch with 
your Hospital. We need you as much as you needed 
us when you first came as a patient. Both men and 
women volunteers can be of inestimable help in many 
different ways. The spiritual lift of giving service to 
others will also help you. Call the Hospital and ask 
for Mrs. Willis, Director of Volunteers, Extension 276. 

Our Best Wishes 

Our deepest wish is that The Faulkner Hospital has 
given you the best possible care and service while 
you have been with us. 

We sincerely trust your stay has been such that you 
leave with a warm affection for the Hospital in your